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1. All our products are imported from Belgium,
except for a few T-shirts that are printed in the USA.
All products are authentic, genuine and original.
2. If insurance is purchased, items, damaged or lost in transport will be replaced at no cost,
if a replacement item is not in stock, you will receive your money
back.
Claims of breakage will only be accepted within 14 days of the
delivery date.
File your claim via e-mail to global@globalbeer.com
with -BREAKAGE IN MY ORDER- in the subject field, and specify your name and address, your order number, and the
details of the breakage or loss. We normally replace the item
within one or two business days after receiving your e-mail.
You must keep the packaging and the broken items for
10 business days, since UPS may come to inspect.
We may ask for you to email us a picture of damaged/imperfect goods, so we may see the imperfections, and notify our vendors.
3. Our stock is an on-line stock, thus it seldom happens that
something is not in stock when you order the item.
In case we are not able to deliver the item, we will refund you the
money for that item.
4. Orders are normally shipped within one or two business days.
Any delays due to holidays, etc. are announced on this
page with the specification of the next shipping day.
5. The orders are shipped from Massachusetts. The transport costs
given on our website are only valid for the continental USA
(48 States), and Canada.
6. SHIPPING OUTSIDE OF THE USA.
6.1. To Canada? Go ahead, order on-line.
All costs given by the system are correct and are the costs charged to your credit-card.
Read 6.5 for import taxes.
6.2. If you want to order to ship to Western Europe, this is
possible by sending us an e-mail global@globalbeer.com
specifying what you want to order, and where the order has to
be shipped. Put -GLOBAL BEER ORDER FOR WESTERN EUROPE- in
the subject field. We will reply with the costs, which should
normally not be more than the costs for shipping within the USA, s
ince we ship the orders for Western Europe out of Belgium.
However, some items may not be available to be shipped in Europe, since we have no on-line
stock in Europe.
6.3. When you want to order for a destination outside the
USA, Canada and Western Europe, for example Australia or
New Zealand, this is possible by sending us an e-mail
global@globalbeer.com specifying what you want to order, and
where the order has to be shipped. Put -GLOBAL BEER ORDER FOR
AUSTRALIA (or other destination)- in the subject field.
We will reply with the costs for shipping from the USA to you.
In fact, you will receive 2 quotes: one for shipping by AIR
(arriving within 4-8 days) and one for shipping with BOAT
(arriving within 4-6 weeks).
6.4. In our reply e-mail we will ask to e-mail or fax your credit-card
information. Thus, don't give that yet in your first e-mail.
6.5 IMPORT TAXES.
Customers outside the USA and outside the European Community
may be subjected to local import taxes by their own Government.
Plus UPS or Postal Service may charge you for filing the paperwork. Check with your
local UPS or Postal Service office. These costs will not be charged by us, but by these
authorities to you.
7. You may return merchandise in its original packaging within
14 days of reception at your expense. We will refund the full
value of the merchandise minus 10 % restocking fee.
We will not refund the transport costs. To return the merchandise
send an e-mail to global@globalbeer.com with
-RETURN MERCHANDISE- in the subject field, and with the
specification of your name and address, order number and the
list of the items you wish to return. We will mail you back the
exact address where to send the merchandise and how to send it.
8. Privacy policy. We will never give or sell your name and
address to other companies. We will use your name and address
to fulfill your order, and we will put you on our mailing list.
Our mailing list is used for sending out our bi-monthly colorful
newsletter.
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