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1. All our products are imported from Belgium,
except for a few T-shirts that are printed in the USA.
All products are authentic, genuine and original.
2. If insurance is purchased, items, damaged in transport will be replaced at no cost, There will be no refunds. If a replacement item is not in stock, you will receive your money
If insurance is not purchased, you must file claim with FedEx.
Claims of breakage will only be accepted within 14 days of the
File your claim via e-mail to firstname.lastname@example.org
with -BREAKAGE IN MY ORDER- in the subject field, and specify your name and address, your order number, and the
details of the breakage or loss. We normally replace the item
within three to five business days after receiving your e-mail.
You must keep the packaging and the broken items for
10 business days, since FedEx may come to inspect.
We may ask for you to email us a picture of damaged/imperfect goods, so we may see the imperfections, and notify our vendors.
3. Our stock is an on-line stock, thus it seldom happens that
something is not in stock when you order the item.
In case we are not able to deliver the item, we will refund you the
money for that item.
4. Orders are normally shipped within three to five business days.
Any delays due to holidays, etc. are announced on this
page with the specification of the next shipping day.
5. The orders are shipped from Massachusetts. The transport costs
given on our website are only valid for the continental USA
(48 States), and Canada. Alaska and Hawaii will be calculated and charged additionally after the shipping is calculated.
5.1 PLEASE NOTE: FEDEX DOES NOT SHIP TO PO BOXES
6. SHIPPING OUTSIDE OF THE USA: (We ship UPS outside USA)
6.1. To Canada? Go ahead, order on-line.
All costs given by the system are correct and are the costs charged to your credit-card.
Read 6.5 for import taxes.
6.2. If you want to order to ship to Western Europe, this is
possible by sending us an e-mail email@example.com
specifying what you want to order, and where the order has to
be shipped. Put -GLOBAL BEER ORDER FOR WESTERN EUROPE- in
the subject field. We will reply with the costs, which should
normally is pretty expensive.
6.3. When you want to order for a destination outside the
USA, Canada and Western Europe, for example Australia or
New Zealand, this is possible by sending us an e-mail firstname.lastname@example.org specifying what you want to order, and
where the order has to be shipped. Put -GLOBAL BEER ORDER FOR
AUSTRALIA (or other destination)- in the subject field.
We will reply with the costs for shipping from the USA to you.
In fact, you will receive 2 quotes: one for shipping by AIR
(arriving within 4-8 days) and one for shipping with BOAT
(arriving within 4-6 weeks).
6.4. In our reply e-mail we will ask to e-mail or fax your credit-card
information. Thus, don't give that yet in your first e-mail.
6.5 IMPORT TAXES.
Customers outside the USA and outside the European Community
may be subjected to local import taxes by their own Government.
Plus the UPS or Postal Service may charge you for filing the paperwork. Check with your
local UPS or Postal Service office. These costs will not be charged by us, but by these
authorities to you.
7. You may return merchandise in its original packaging within
14 days of reception at your expense. We will refund the full
value of the merchandise minus 10 % restocking fee.
We will not refund the transport costs. To return the merchandise
send an e-mail to email@example.com with
-RETURN MERCHANDISE- in the subject field, and with the
specification of your name and address, order number and the
list of the items you wish to return. We will mail you back the
exact address where to send the merchandise and how to send it.
address to other companies. We will use your name and address
to fulfill your order, and we will put you on our mailing list.
Our mailing list is used for sending out our bi-monthly colorful