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Home > Policy and Procedures

Policy and Procedures.

1. All our products are imported from Belgium, except for a few T-shirts that are printed in the USA. All products are authentic, genuine and original.

2. If insurance is purchased, items, damaged in transport will be replaced at no cost, There will be no refunds. If a replacement item is not in stock, you will receive your money back. If insurance is not purchased, you must file claim with FedEx.
Claims of breakage will only be accepted within 14 days of the delivery date.
File your claim via e-mail to cheryl@globalbeer.com with -BREAKAGE IN MY ORDER- in the subject field, and specify your name and address, your order number, and the details of the breakage or loss. We normally replace the item within three to five business days after receiving your e-mail. You must keep the packaging and the broken items for 10 business days, since FedEx may come to inspect.

We may ask for you to email us a picture of damaged/imperfect goods, so we may see the imperfections, and notify our vendors.

3. Our stock is an on-line stock, thus it seldom happens that something is not in stock when you order the item. In case we are not able to deliver the item, we will refund you the money for that item.

4. Orders are normally shipped within three to five business days.
Any delays due to holidays, etc. are announced on this page with the specification of the next shipping day.


5. The orders are shipped from Massachusetts. The transport costs given on our website are only valid for the continental USA (48 States), and Canada.   Alaska and Hawaii will be calculated and charged additionally after the shipping is calculated.

5.1  PLEASE NOTE:  FEDEX DOES NOT SHIP TO PO BOXES

6. SHIPPING OUTSIDE OF THE USA:  (We ship UPS outside USA)

6.1. To Canada? Go ahead, order on-line. All costs given by the system are correct and are the costs charged to your credit-card. Read 6.5 for import taxes.

6.2. If you want to order to ship to Western Europe, this is possible by sending us an e-mail cheryl@globalbeer.com
specifying what you want to order, and where the order has to be shipped. Put -GLOBAL BEER ORDER FOR WESTERN EUROPE- in the subject field. We will reply with the costs, which should normally is pretty expensive.  

6.3. When you want to order for a destination outside the USA, Canada and Western Europe, for example Australia or New Zealand, this is possible by sending us an e-mail cheryl@globalbeer.com specifying what you want to order, and where the order has to be shipped. Put -GLOBAL BEER ORDER FOR AUSTRALIA (or other destination)- in the subject field. We will reply with the costs for shipping from the USA to you. In fact, you will receive 2 quotes: one for shipping by AIR (arriving within 4-8 days) and one for shipping with BOAT (arriving within 4-6 weeks).

6.4. In our reply e-mail we will ask to e-mail or fax your credit-card information. Thus, don't give that yet in your first e-mail.

6.5 IMPORT TAXES.
Customers outside the USA and outside the European Community may be subjected to local import taxes by their own Government. Plus the UPS or Postal Service may charge you for filing the paperwork. Check with your local UPS or Postal Service office. These costs will not be charged by us, but by these authorities to you.

7. You may return merchandise in its original packaging within 14 days of reception at your expense. We will refund the full value of the merchandise minus 10 % restocking fee. We will not refund the transport costs. To return the merchandise send an e-mail to cheryl@globalbeer.com with -RETURN MERCHANDISE- in the subject field, and with the specification of your name and address, order number and the list of the items you wish to return. We will mail you back the exact address where to send the merchandise and how to send it.

8. Privacy policy. We will never give or sell your name and address to other companies. We will use your name and address to fulfill your order, and we will put you on our mailing list. Our mailing list is used for sending out our bi-monthly colorful newsletter. 
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